Delivery
Delivery is designed to be predictable. We provide estimated dispatch windows on each product page and confirm availability when you submit a checkout request. Standard UK shipping is typically sent with tracked services; international options depend on the destination and are quoted during confirmation. Packaging is kept minimal and protective. Where possible we use recyclable materials and avoid oversized boxes. If your order arrives with visible damage, contact support within 48 hours with photos of the parcel and contents so we can advise next steps. For returns, please review the Refund & Cancellation page. It explains timelines, item conditions, and how to obtain a returns reference before sending anything back. If a product is part of a routine, we describe the routine, not a promise. That means notes about placement, pairing, and maintenance, plus what to avoid when caring for materials. We also keep the navigation predictable: local links, readable pages, and a cart that behaves like a simple list rather than a checkout tunnel. When you see a price, treat it as a reference point. Availability and delivery options are confirmed by our team after you submit a request, with no obligation to proceed.
Typical timelines
These ranges help planning; exact dates are confirmed after your checkout request.
Dispatch
Usually 1–3 working days once an item is confirmed as available.
UK delivery
Often 2–5 working days after dispatch, depending on carrier routes.
International
Quoted case‑by‑case. We confirm options and costs before accepting an order.
We’ll answer plainly.
If you’re unsure about shipping to your location, send a message with your cart summary. We’ll reply with clear options and next steps.